Methodology

This page describes how our Help-Desk Selector ranks and recommends tools.

Vendor Data

We aggregate feature, pricing, and deployment info directly from vendor websites (e.g., Freshdesk, Zendesk) and public review platforms (e.g., G2).

Scoring Algorithm

For each vendor, we assign points:

• Company size match: +3 points
• Deployment preference: +2 points
• Budget tier fit: +2 points
• Channel overlap: +1 point per channel
• Compliance requirements: +2 points if required

ROI Calculation

ROI = seats × average salary × (FCR improvement %). This approximates yearly savings from faster ticket resolution.

Updates

We refresh vendor data quarterly; algorithm tweaks are logged below:

• May 2025: Added HappyFox, Tidio
• Feb 2025: Revised budget tiers
• Nov 2024: Initial launch